Shipping Policy

ORDER PROCESSING TIME
We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders on the same day.

 

It is noted that your order processing time can be affected if initial information provided to us is insufficient or incorrect such as inaccurate or incomplete payment; incorrect address information and insufficient product measurements. We seek your understanding and support if it is the case.

 

ESTIMATED SHIPPING TIME

Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Location

Estimates Shipping Time

Unites States

7-14 working days

United Kingdom

7-10 working days

Canada, Europe

7-10 working days

Australia, New Zealand

7-14 working days

Other Countries

14-21 working days

Shipping time is typically dependent on how long customs takes, which can vary from country to country. Sometimes shipping times vary due to circumstances outside of our control, such as:

  • IR Disputes/Strikes
  • Weather
  • Time of Year (e.g. Holiday Season)
  • Large or Bulky Items
  • Shipping Provider Error

If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.

24/7 Friendly
Support

Free Shipping
all orders

Secure Online
Payment

Money-back

guarantee

SHIPPING GUARANTEE:

To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.

Location

Estimates Shipping Time

Unites States

7-14 working days

United Kingdom

7-10 working days

Canada, Europe

7-10 working days

Australia, New Zealand

7-14 working days

Other Countries

14-21 working days

RISK-FREE SHOPPING:

If for whatever reason your goods don't arrive within 30 business days, you will be refunded in FULL for that item. This is our promise to you!

INTERNATIONAL DELIVERY:

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on packages coming outside of your country.

NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by the destination country's customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

We are not responsible for any packages that have been confirmed as delivered to the correct shipping address but are subsequently lost or stolen.

SHIPPING POLICY:

Cozitylab is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Cozitylab will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and... The customer refuses to accept the package, number of attempts is made in the country of destination to deliver the package.

Cozitylab reserves the right to abandon the package(s) and will not be responsible for any refund.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@cozitylab.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

Yes! We offer free shipping on our 'limited time flash deal'

How long does it take to receive my order?

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.
How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address: FedEx, DHL,..

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our 
delivery options table.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

Contact Us

Address:

1942 Broadway St ste 314c Boulder Colorado 80302

Phone:

+1(909) 992-0095

Email:

support@cozitylab.com

Web:

cozitylab.com

Thanks for contacting us. We'll get back to you as soon as possible.