1. Promotional Items:
To ensure fairness and transparency for all customers, Cozitylab has established that items sold under promotional programs are not subject to the regular return and refund policy. This includes:
Discounted items: All items directly discounted from the listed price, including percentage discounts, fixed-value discounts, or applied promo codes, are not eligible for return or exchange.
Promotional bundled items: Items purchased as part of promotional bundles (buy 1 get 1 free, buy X get Y, etc.) are also not eligible for return or exchange.
Products in combo sets: Products sold as part of combo sets (combination product packages) cannot be returned individually. Customers can only return the entire set if it meets the regular return and refund conditions.
Reasons:
Ensuring fairness: Applying the return policy to promotional items could lead to exploitation, causing losses for Cozitylab and other customers.
Minimizing waste: Promotional items are usually sold at a lower price than the listed price, so returns can lead to resource waste and shipping costs.
Encouraging thoughtful purchasing: Cozitylab Store encourages customers to carefully consider before purchasing promotional items to avoid unnecessary returns.
Note:
Customers can still contact Cozitylab for assistance in resolving issues related to promotional items as per legal regulations.
Cozitylab strives to provide customers with the best shopping experience with clear and transparent policies.